Cancellations made more than 48 hours before a scheduled session are refunded in full. Cancellations within 48 hours forfeit the deposit. To reschedule, contact us at least 48 hours in advance and we will find a new slot at no additional charge.

All productions require a deposit at the time of reservation — typically 50% for single-track and video commissions, 30% for campaign clip packs, and 100% prepay for retainer engagements. The deposit secures your slot and is applied to the full project fee at delivery.

Missed sessions without prior notice may be charged a no-show fee as described at the time of booking. Contact us as early as possible if your schedule changes — we will always try to accommodate a rescheduled slot.

Scope changes are discussed before production restarts. Significant expansions are re-quoted in writing and require a revised deposit before additional work begins. We will never extend scope without your written agreement.

Production begins once the deposit is confirmed and the intake questionnaire is reviewed. A brief confirmation note is sent before generation starts. Music commissions receive a tone reference check within one business day of deposit.

Every production includes a structured revision round. If the delivered work does not match the brief we established together, we revise it at no additional cost. Refunds are considered only when delivery falls materially outside the agreed specification.